Refund policy

We want you to be happy with your products. But because it's a personal care product, we handle returns a little differently to normal retail.

Unopened items
If your item is unopened, unused, and in its original packaging, you can return it within 30 days of receiving it for a full refund. You'll need proof of purchase.

Opened items
Once a bottle has been opened or used, we're unable to accept it back for hygiene reasons. This is standard practice for personal care products.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or you've received the wrong item, contact us straight away at info@aabisessentials.com with your order number and a photo of the issue. We'll sort it out — replacement or refund, your call.

How to start a return
Email info@aabisessentials.com with your order number. If your return is approved, we'll confirm the next steps and the address to send it to. Please don't send items back without contacting us first — we won't be able to process them.

Refunds
Once we've received and inspected your return, we'll let you know if it's been approved. Approved refunds are processed to your original payment method within 10 business days. Bank and card providers can take a little longer to reflect this on your end. If it's been more than 15 business days since approval and you still haven't seen it, get in touch.

Exchanges
We don't currently offer direct exchanges. The quickest way to get the right item is to return what you have (if eligible) and place a new order.

Sale and bundle pricing
Items purchased as part of a discounted bundle or promotional pricing follow the same return terms above, based on condition (opened/unopened).

Questions about your order? Email us any time at info@aabisessentials.com.